GE Range PB978DPBB Owner’s Manual & Troubleshooting Guide

Surface units may not maintain a rolling boil or cook fast enough if improper cookware is being used. In some areas, the power supply (voltage) might be low. Ensure you are using pans that are flat and match the diameter of the surface unit selected. Covering the pan with a lid until the desired heat is obtained can also help. For specific resolution steps, consult the manufacturer documentation.

Surface units may not work if a fuse in your home has blown or the circuit breaker has tripped. It is also possible that the cooktop controls were improperly set. Check to see that the correct control is set for the surface unit you are using. For detailed instructions on resolving this, refer to the official guidance.

It is normal for the surface unit to stop glowing when turned to a lower setting; the unit is still on and hot. This situation may occur when the cooktop controls are improperly set. Ensure the correct control is set for the surface unit you are using. The specific repair sequence can be found in the configuration details.

Scratches on the cooktop glass are not removable and may become less visible over time with cleaning. This can stem from incorrect cleaning methods or using cookware with rough bottoms or coarse particles between the cookware and the cooktop surface. Cookware that has been slid across the cooktop surface can also cause this. To avoid scratches, use the recommended cleaning procedures and ensure cookware bottoms are clean before use. For the precise steps to address this, refer to the manufacturer documentation.